With this, our end users are assured of our continuous service even if their call falls beyond office hours. We have a support team of well trained engineers, equipped with state-of-the-art test and measuring tools, who are always on standby to take your call and respond anytime of the day, seven days a week. We also have adequate stocks of spare parts here and abroad readily available when needed.

Total Customer Satisfaction is the main objective of DCDC. Aside from providing our customer with the best quality equipment, we also extend the best quality service. In addition to preventive and corrective maintenance (PM/CM) we also include a 24-hour on-call service on maintenance schemes for the various equipment we service.

Attend to customers call, 24-hrs on-call vehicle equipped with complete common spare parts, industrial gases and basic materials used for preventive, predictive or corrective maintenance.

To ensure an accurate and properly working equipment, operating parameters are measured and recorded according to the manufacturer's specifications. Infrared thermo scanning of critical parts monitors any abnormal temperature without equipment shutdown for optimum equipment performance.

Includes cleaning of condenser and evaporator, coils de-clogging of drain line, cleaning of air filters, checking of electrical reliability, inspection of all moving parts, measurement of current drawn & operating pressures and visual inspection of the unit. After the PM activity, a comprehensive report is submitted to the customer.

In acquiring our services, you have four options to choose from which best suits your needs.

OPTION A - Comprehensive Mission (Critical Maintenance Program). Services include periodic preventive maintenance inspection plus unlimited number of corrective maintenance service calls on a 24-Hour On-Call basis, 365 days a year. All defective or worn out parts will be replaced at no additional cost (not including compressors, air-filters, fuses, refrigerant, industrial gases, input/output transformers, coils, inductors and batteries).

OPTION B - Comprehensive Maintenance Program Similar to OPTION A, excluding 24-Hour On-Call Service.

OPTION C - Standard Mission (Critical Maintenance Program). Periodic Preventive Maintenance inspections plus unlimited number of Corrective Maintenance Services on a 24-Hour On-Call Basis, 365 days a year. Replacement parts not included.

OPTION D - Standard Maintenance Program similar to OPTION C, excluding 24-Hour On-Call Service.

Upon start-up of equipment, proper orientation on the basic operation and troubleshooting procedures is conducted to further enhanced customer's familiarity with the equipment.

User's orientation includes:
	Unit start-up and shutdown procedures.
	Familiarization of controls and basic function of the unit.
	Alarms interpretations.
	Basic troubleshooting procedures.

In order to appreciate the role of DCDC in servicing your equipment, training and seminars are offered and conducted for the customers.

As a result, DCDC's relationship with its customers is enhance. DCDC is willingly shares time, knowledge skills and expertise in order to serve its highly valued customers.